Contact
We're here to help.
Questions about a payment, your account, partnerships or the press? Pick the fastest way below.
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Help with a payment or your account
The fastest way is in the app: open Profile ā Help & support. Ask the assistant, or tap "Talk to a person" to chat with our team.
For a specific transaction, open it in Activity and tap "Something wrong with this transaction?" so we get the details straight away.
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Privacy & your data
To ask for a copy of your data, correct it or close your account.
privacy@joyet.site ā
Stay safe: JOYET staff will never ask for your password, transaction PIN or one-time codes,
and will never ask you to send money or crypto to "fix" your account. If someone does, it isn't us. Report it to
hello@joyet.site.
Send a message
Write to us.
Fill this in and it opens your email app with everything ready to send to hello@joyet.site. Please don't include your PIN, password or full card details.