The rules behind JOYET.

Agreement to these Terms

These Terms of Service constitute a legally binding agreement between you and Apaxaa Technologies LTD, the legal operator of JOYET. They govern your access to and use of the JOYET mobile application, web portal, wallet infrastructure, and related payment services.

By downloading, creating an account on, or interacting with JOYET, you agree to be bound by these Terms, our Privacy Policy, and all referenced operational standards.

If you do not agree to these Terms in their entirety, you must immediately discontinue using JOYET and refrain from creating an account or executing transactions through our systems.

About JOYET services

JOYET is a consumer financial technology platform engineered to bridge digital assets directly with everyday Nigerian Naira utility settlements. Subject to user eligibility and regulatory compliance, JOYET delivers the following core capabilities:

Automated digital asset deposits

JOYET generates dedicated deposit addresses for supported cryptocurrencies (USDT, USDC, BTC, ETH). Incoming on-chain deposits are automatically converted to Nigerian Naira (NGN) at transparent live market rates and credited directly to your in-app wallet balance without manual escrow delays.

Instant bill payments & value-added services

Users can spend their converted wallet balance directly on everyday utilities:

• Electricity: Instant token vending and postpaid bill settlement across all 11 Nigerian Electricity Distribution Companies (DisCos: IKEDC, EKEDC, AEDC, IBEDC, EEDC, JED, KEDCO, KAEDCO, PHED, YEDC, ABEDC) with automated meter verification before payment.
• Cable TV: Instant renewals for DStv, GOtv, and StarTimes with real-time customer name and smartcard validation.
• Airtime & Mobile Data: Instant top-ups across MTN, Airtel, Glo, and 9mobile.
• Sports Betting: Direct funding of verified betting accounts including SportyBet, Bet9ja, BetKing, and other licensed sportsbooks.
• Education: Instant purchase of official WAEC and JAMB registration ePINs and scratch cards.

Peer-to-peer transfers & banking rails

JOYET supports zero-fee instant wallet transfers between users using unique @username handles, 7-day peer payment requests, and outbound withdrawals to over 40 licensed Nigerian commercial banking institutions.

Your account & verification (KYC)

To create a JOYET account, you must be at least 18 years of age and possess the legal authority to enter into binding contracts. Each account must belong to a single unique individual.

Tiered KYC compliance

In strict adherence to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations, JOYET enforces progressive identity verification tiers:

• Tier 1: Verified email and phone number for entry-level limits.
• Tier 2: National Identification Number (NIN) or Bank Verification Number (BVN) validation to unlock standard daily limits. Note: BVN/NIN verification is strictly used to match your legal name and date of birth against national registries; JOYET never accesses your external bank balances.
• Tier 3: Government photo ID (International Passport, Driver's License, or National ID) and residential proof to unlock elevated institutional transaction limits.

Providing false, synthetic, or borrowed identity information constitutes a material breach of these Terms and will result in immediate account termination and regulatory reporting.

Transactions & finality

When you initiate a transaction on JOYET, you authorize us and our licensed settlement rails to debit your wallet and execute the specified operation.

Deposit accuracy & supported networks

You are solely responsible for ensuring that digital currency deposits are transmitted strictly to the matching blockchain network and address displayed inside your JOYET app. Sending digital assets to an unsupported network, or omitting required destination tags or memos, results in permanent loss for which JOYET cannot be held responsible.

Irreversibility of completed transactions

Due to the automated nature of real-time utility rails and blockchain transactions:

• Utility Vends: Once an electricity prepaid token is generated, airtime/data is vended, or cable TV is renewed, the transaction is irreversible. JOYET pre-validates meter and smartcard numbers against utility databases to prevent typographical errors.
• Transfers & Withdrawals: Once authorized using your transaction PIN, peer-to-peer transfers to an @username or bank account disbursements cannot be recalled. Always verify recipient details prior to confirming with your PIN.

Security & PIN safeguards

JOYET incorporates defense-in-depth security to protect your funds, but account safety requires your active vigilance:

• Client-Side PIN Hashing: Your 4-digit transaction PIN is cryptographically hashed on your device using 310,000 iterations of PBKDF2-SHA256 with a unique salt. JOYET never stores your plaintext PIN on its servers.
• Mandatory 24-Hour Transfer Hold: To prevent unauthorized withdrawals in the event of account takeover or credential loss, resetting your transaction PIN initiates an automatic 24-hour security hold during which all outbound fund transfers and withdrawals are paused.
• Active Session Monitoring: You are responsible for regularly reviewing your active logged-in devices in the app's Active Sessions screen and terminating unrecognized devices immediately.
• Zero-Trust Credential Policy: Never disclose your password, PIN, SMS OTP, or email authorization code to anyone. JOYET staff will never ask for your PIN or verification codes.

Using JOYET responsibly

You agree not to use JOYET for any unlawful, deceptive, or prohibited activities. Specifically, you agree not to:

• Facilitate money laundering, terrorist financing, fraud, extortion, or the purchase of illegal goods or services.
• Circumvent or attempt to circumvent account transaction tiers, KYC restrictions, or identity limits.
• Exploit pricing anomalies, system latency, or software bugs for unjust financial enrichment.
• Use automated scripts, bots, scrapers, or reverse-engineering tools against JOYET APIs or applications.
• Interfere with the security, network infrastructure, or availability of the JOYET platform.

Exchange rates & fees

JOYET provides complete fee transparency prior to transaction authorization:

• Live Conversion Rates: Digital asset conversion rates are calculated automatically from real-time market liquidity and presented clearly before you deposit or spend.
• Zero-Fee Peer Transfers: Transfers sent to other users via @username carry zero platform fees.
• Utility & Bank Withdrawal Fees: Any applicable processing fees charged by utility operators or banking switches are displayed transparently on the confirmation modal before you authorize with your PIN.

Service availability & scheduled maintenance

While JOYET operates high-availability cloud architecture, uninterrupted service cannot be unconditionally guaranteed. Operations may experience temporary delays or interruptions due to:

• Scheduled platform maintenance and security upgrades.
• Public blockchain congestion, chain reorganizations, or extreme network gas fee surges.
• Downtime experienced by third-party utility providers (e.g., regional DisCo system outages or telco network delays).
• Commercial banking switch maintenance or interbank network downtime outside our direct control.

Regulated third-party infrastructure

JOYET collaborates with regulated financial institutions, licensed liquidity partners, accredited identity registries, and licensed utility distribution companies to deliver seamless settlement.

When you initiate a utility vend or bank disbursement, execution is facilitated through these licensed rails, which maintain their own statutory operating conditions and compliance frameworks.

Suspension and termination

Apaxaa Technologies LTD reserves the right to immediately suspend, restrict, or terminate your access to JOYET without prior notice if:

• You violate any provision of these Terms or our Acceptable Use standards.
• We detect fraudulent activity, credential compromise, or unauthorized access attempts on your account.
• Mandated by a competent court of law, financial regulatory directive, or law enforcement agency.
• Your identity verification reveals synthetic or sanctioned identities.

You may request voluntary closure of your JOYET account at any time, provided all outstanding balances are settled and no ongoing fraud investigations or regulatory holds are pending.

Limitation of liability

To the maximum extent permissible by law, Apaxaa Technologies LTD and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

• User errors, including sending funds to incorrect wallet addresses, incorrect meter numbers, or erroneous bank accounts.
• Account compromise arising from your failure to protect your transaction PIN, password, or devices.
• Delays or failures caused by blockchain network congestion or third-party utility distribution outages.
• Actions taken in good faith to freeze accounts pursuant to suspicious AML indicators or regulatory mandates.

Intellectual property

All trademarks, logos, service marks, brand assets, user interfaces, visual designs, software code, and proprietary algorithms associated with JOYET are the sole intellectual property of Apaxaa Technologies LTD.

You are granted a revocable, non-exclusive, non-transferable license to use the JOYET mobile application solely for personal, lawful financial utility in accordance with these Terms.

Data protection & privacy

Your personal and financial data is handled strictly in accordance with our comprehensive Privacy Policy and the Nigeria Data Protection Act (NDPA).

Review the complete JOYET Privacy Policy →

Changes to these Terms

We may modify these Terms periodically to incorporate new fintech services, biller integrations, or evolving statutory standards.

When material revisions take effect, we will notify you through in-app notices, registered email alerts, or updates on our official website. Continued access to JOYET following notice signifies your acceptance of the revised Terms.

Contact & governing law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through good-faith mediation or arbitration in Nigeria.

For legal, regulatory, or terms inquiries, reach out to our legal department: